Contact and Work Guarantee

The best way to contact me is to send me an email.  I have a very busy life with my husband and two kids and a million projects on the go so there is no specific time that I can say I am always home.

Send an email to hotfudgemonday@gmail.com with the following information please:

-Name (first or last only is fine, I just want to know who I’m writing or calling back)
-Let me know if you would prefer an email or phone reply, include your number if you need me to call you back
-The reason for your email and as many details you can provide if it’s in regards to a sewing project you would like a quote for including when you need it done.

If you need to speak to me in person you can call me at 519-436-1077 and leave a message if there is no answer, be sure to leave the above information so I can prepare an answer for you when I call back.  You can also call or text me on my cell, 519-365-8510

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I will do my best to provide the best quality workmanship possible and I stand behind what I do.  If something I have made or repaired for you is just not quite right, I am willing to work with you to repair that item until it is up to standard for you.

I do not offer refunds or exchange on custom work or repairs.  If you purchase a ready-made item from Rarefunk, or if you find me at a craft show etc. I will offer a refund or exchange if you purchased the wrong size up to 30 days after purchase (please have proof of purchase) or it the item was a gift, I will honour an exchange only, up to 30 days after the receipt of the gift.  Please note that this is dependent on availability of product.

If there is a problem with manufacturing, eg. snap came off, stitching comes undone, holes in the fabric, I will either repair the item for you or if it is unrepairable, I will offer a similar item(if available) or a refund. **please understand that there will be exceptions to this when ordering custom clothing reconstruction.

And lastly, if there is a big problem for whatever reason and we are unable to resolve it based upon the above information, I will do my best to find a solution that is agreeable to both parties within reason.

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